Help Desk IT Support Technician

Week 1:
Chapter 01 – IT Professional Soft Skills
Chapter 02 – Safety for You and Computer Components
Chapter 03 – System Component Overview
Chapter 04 – Understanding Motherboards
Chapter 05 – Understanding Processors

Week 2:
Chapter 06 – Understanding Types of Memory
Chapter 07 – Understanding BIOS and CMOS
Chapter 08 – Hard Drives and Storage Devices
Chapter 09 – Power Supplies and Voltage
Chapter 10 – Ports, Cables, and Connectors
Chapter 11 – Input and Output Devices
Chapter 12 – Managing Printers
Chapter 13 – Mobile Devices, Multimedia, and Laptop Computers

Week 3:
Chapter 14 – Preventive Maintenance
Chapter 15 – Troubleshooting Procedures

Week 4:
Chapter 16 – Operating Systems
Chapter 17 – Managing Files

Week 5:
Chapter 18 – Applications Utility, Troubleshooting, and Optimization
Chapter 19 – Configuring Device Drivers

Week 6:
Chapter 20 – Networking and Wireless Connections
Chapter 21 – Recovering Systems and Disaster Recovery

Week 7:
Chapter 22 – Cloud Computing
Chapter 23 – Security Fundamentals

Week 8:
Chapter 01 – Introduction to Networking
Chapter 02 – Network Standards

Week 9:
Chapter 03 – Network Communications
Chapter 04 – Working with TCP/IP

Week 10:
Chapter 05 – Network Devices
Chapter 06 – Wide Area Networks

Week 11:
Chapter 07 – Remote Access
Chapter 08 – Network Security

Week 12:
Chapter 09 – Building Highly Available and Scalable Networks
Chapter 10 – Maintenance, Monitoring, and Troubleshooting

Week 13:
Chapter 1 – Installing Windows 10

Week 14:
Chapter 2 – Configure and Personalize Windows
Chapter 3 – Updating Windows 10

Week 15:
Chapter 4 – Networking in Windows 10

Week 16:
Chapter 5 – Configuring Storage
Chapter 6 – Managing Apps

Week 17:
Chapter 7 – Configuring Authorization and Authentication
Chapter 8 – Configuring Access to Files and Folders

Week 18:
Chapter 9 – Configuring Security

Week 19:
Chapter 10 – Supporting and Troubleshooting

Week 20:
Chapter 1 – Planning a Windows 10 Deployment
Chapter 2 – Windows 10 Installation Options

Week 21:
Chapter 3 – Windows Update as a Service
Chapter 4 – User and Device Profiles

Week 22:
Chapter 5 – Device Enrollment with Intune and Azure

Week 23:
Chapter 6 – Managing Applications
Chapter 7 – Azure AD Identity Management

Week 24:
Chapter 8 – Implementing Compliance and Device Authentication

Week 25:
Chapter 9 – Implementing Windows 10 Security