Help Desk IT Support Technician
MedCertify’s HelpDesk IT Support program prepares students for various industry certifications and prepares them for a career as a HelpDesk IT Support technician. During the program, students will understand what it takes to become a HelpDesk IT Support technician, learning both theory and technical skills needed for the position. In addition, students will learn about computers, networking, various devices, operating systems, managing modern desktops, and more.
Online, on-demand training so you can study at your time and pace on any device – total flexibility.
Students will have 6-months access to all the training material.
Take advantage of weekday and weekend online live Zoom mentoring sessions.
One certification exam fee is covered by us with tuition. *Ask for more details.
Career development with resume building and job placement assistance.
Courses
Week 1:
Chapter 1 – Introduction to Personal Computers and IT Certification
Week 2:
Chapter 2 – Hardware Components & Printers
Week 3:
Chapter 3 – Mobile Devices & Computer Networking
Week 4:
Chapter 4 – Computer Networking, Hardware And Troubleshooting
Week 5:
Chapter 5 –Virtualization And Cloud
Week 6:
Chapter 6 – Introduction To Operating Systems
Week 7:
Chapter 7 –Installing Windows Operating Systems & Configuration And Management
Week 8:
Chapter 8 – Windows, Macintosh, And Linux Operating Systems
Week 9:
Chapter 9 – Security
Week 10:
Chapter 10 – Software Troubleshooting & Operational Procedures
Week 11:
Chapter 1 – Network Fundamentals
Week 12:
Chapter 2 – Network Communication
Week 13:
Chapter 3 – Network Infrastructure
Week 14:
Chapter 4 – Network Implementations
Week 15:
Chapter 5 – Network Operations
Week 16:
Chapter 6 – Network Security
Week 17:
Chapter 7 – Network Troubleshooting
Week 18:
Chapter 1 – Installing Windows 10
Week 19:
Chapter 2 – Configure and Personalize Windows
Chapter 3 – Updating Windows 10
Week 20:
Chapter 4 – Networking in Windows 10
Week 21:
Chapter 5 – Configuring Storage
Chapter 6 – Managing Apps
Week 22:
Chapter 7 – Configuring Authorization and Authentication
Week 23:
Chapter 8 – Configuring Access to Files and Folders
Week 24:
Chapter 9 – Configuring Security
Week 25:
Chapter 10 – Supporting and Troubleshooting
Total Program Duration: 25 Weeks
The core program covers the following industry certifications
CompTIA A+
A+ Certification is the computer industry recognized credential that certifies the competency of PC Service Specialists. It is sponsored by CompTIA – the Computing Technology Industry Association, and tests are administered by Pearson VUE. This certification program is backed by over 50 Major computer hardware and software manufacturers, vendors, distributors, resellers, and publications. Certification provides a wealth of benefits to any person seeking a job in the computer industry! Your successful computer career can start with this one course, or it can serve as proof of your computer hardware and operating system knowledge as a professional already in your field.
CompTIA Network+
This course will introduce students to networking, including network standards, network communications, working with TCP/IP, network devices, wide area networks, remote access, network security, building highly available and scalable networks, and maintenance, monitoring, and troubleshooting.
Installing & Managing Microsoft Windows 10
This course will introduce students to Windows 10. Topics covered include installing Windows 10, configuring and personalizing Windows, updating Windows 10, networking in Windows 10, configuring storage, managing apps, configuring authorization and authentication, configuring access to files and folders, configuring security, and supporting and troubleshooting.
According to bls.gov there are 75,000 available jobs for Help Desk IT Support Technicians. Overall employment is projected to grow 6 percent from 2021 to 2031 which is average.
On average a HelpDesk IT Support technician makes between $42,000 to $59,000 annually.
Career development with resume building and job placement assistance.
Students will have 6-months access to all the training material.
One certification exam fee is covered by us with tuition. *Ask for more details.
Students who enroll in MedCertify’s career training programs come from different backgrounds. Whether you’re a first-time student, recently unemployed or just seeking a new career, we provide different scholarship opportunities to help pay for your education. Please speak with one of our admissions representatives to discuss your scholarship options and opportunities.
The MyCAA (My Career Advancement Account) Scholarship is strictly for military spouses and is used as a workforce development program. In addition, the MyCAA scholarship provides up to $4,000 tuition assistance.
This scholarship will help military spouses cover the entire cost of courses at MedCertify as they pursue certificates and certifications necessary to gain employment in high-demand, high growth portable career fields, and occupations. Let an Admission Representative discuss the scholarship with you today!
The Army Credentialing Assistance (CA) program provides qualifying soldiers with up to $4,000 in educational benefits. Soldiers can utilize these benefits to pay for all necessary books, supplies, and associated materials required for an approved training course and/or exam. Utilization of this program helps to increase the Soldier’s value to and competitiveness of the Army through helping Soldiers attain industry recognized credentials. Credentialing Soldiers helps to improve overall Army readiness through retention of quality Soldiers. This further enhances Soldiers career progression, and provides Soldiers with skills and capabilities reflective of civilian qualifications. Funding is provided for voluntary off-duty courses and/or exams leading to an industry-recognized academic or vocational credential listed in the Army CA website.
The Department of Labor’s Employment and Training Administration (ETA) implemented Priority of Service for all Veterans to provide scholarship assistance through SWAs, local WIBs, One‐Stop Career Centers, and other targeted grantees.
Priority of service means the right of veterans to take precedence over a non‐covered person in obtaining all employment and training services.
The Workforce Innovation and Opportunity Act (WIOA) program offers scholarships to certain dislocated workers in the United States. Adults that have been terminated or laid off (including self-employed), eligible for or exhausted unemployment income and unlikely to return to industry or occupation are eligible for this scholarship.
Spouses of a member of the Armed Forces who lost employment due to permanent change in duty station or is unemployed, underemployed and has difficulty finding or upgrading employment may also be eligible.
The Workforce Innovation and Opportunity Act (WIOA) is a program developed by the U.S. Department of Labor to help improve the public workforce system and help low income adults and other eligible adults meeting certain criteria. WIOA also helps employers hire and retain skilled workers. MedCertify has partnered with the Department of Labor to offer courses that prepare students for national certification in the medical, business, and IT fields.
