Medical & Healthcare
Lean Six Sigma & Logistics
MedCertify’s HelpDesk IT Support program prepares students for various industry certifications and prepares them for a career as a HelpDesk IT Support technician. During the program, students will understand what it takes to become a HelpDesk IT Support technician, learning both theory and technical skills needed for the position. In addition, students will learn about computers, networking, various devices, operating systems, managing modern desktops, and more.
Chapter 01 – IT Professional Soft Skills
Chapter 02 – Safety for You and Computer Components
Chapter 03 – System Component Overview
Chapter 04 – Understanding Motherboards
Chapter 05 – Understanding Processors
Chapter 06 – Understanding Types of Memory
Chapter 07 – Understanding BIOS and CMOS
Chapter 08 – Hard Drives and Storage Devices
Chapter 09 – Power Supplies and Voltage
Chapter 10 – Ports, Cables, and Connectors
Chapter 11 – Input and Output Devices
Chapter 12 – Managing Printers
Chapter 13 – Mobile Devices, Multimedia, and Laptop Computers
Chapter 14 – Preventive Maintenance
Chapter 15 – Troubleshooting Procedures
Chapter 16 – Operating Systems
Chapter 17 – Managing Files
Chapter 18 – Applications Utility, Troubleshooting, and Optimization
Chapter 19 – Configuring Device Drivers
Chapter 20 – Networking and Wireless Connections
Chapter 21 – Recovering Systems and Disaster Recovery
Chapter 22 – Cloud Computing
Chapter 23 – Security Fundamentals
Total Program Duration: 25 Weeks
The core program covers the following industry certifications
A+ Certification is the computer industry recognized credential that certifies the competency of PC Service Specialists. It is sponsored by CompTIA – the Computing Technology Industry Association, and tests are administered by Pearson VUE. This certification program is backed by over 50 Major computer hardware and software manufacturers, vendors, distributors, resellers, and publications. Certification provides a wealth of benefits to any person seeking a job in the computer industry! Your successful computer career can start with this one course, or it can serve as proof of your computer hardware and operating system knowledge as a professional already in your field.
This course will introduce students to networking, including network standards, network communications, working with TCP/IP, network devices, wide area networks, remote access, network security, building highly available and scalable networks, and maintenance, monitoring, and troubleshooting.
Microsoft MD-100: Windows 10
This course will introduce students to Windows 10. Topics covered include installing Windows 10, configuring and personalizing Windows, updating Windows 10, networking in Windows 10, configuring storage, managing apps, configuring authorization and authentication, configuring access to files and folders, configuring security, and supporting and troubleshooting.
Microsoft MD-101: Managing Modern Desktops
This course gets into managing modern desktops. Topics covered include planning a Windows 10 deployment, Windows 10 installation options, Windows Update as a service, user and device profiles, device enrollment with Intune and Azure, managing applications, Azure AD identity management, implementing compliance and device authentication, and implementing Windows 10 security.
According to bls.gov there are 70,400 available jobs for Help Desk IT Support Technicians. Overall employment is projected to grow 9 percent from 2020 to 2030 which is average.
On average a HelpDesk IT Support technician makes between $41,000 to $58,000 annually.
Career development with resume building and job placement assistance.
Students will have 6-months access to all the training material.
One certification exam fee is covered by us with tuition. *Ask for more details.
Students who enroll in MedCertify’s career training programs come from different backgrounds. Whether you’re a first-time student, recently unemployed or just seeking a new career, we provide different scholarship opportunities to help pay for your education. Please speak with one of our admissions representatives to discuss your scholarship options and opportunities.
The MyCAA (My Career Advancement Account) Scholarship is strictly for military spouses and is used as a workforce development program. In addition, the MyCAA scholarship provides up to $4,000 tuition assistance.
This scholarship will help military spouses cover the entire cost of courses at MedCertify as they pursue certificates and certifications necessary to gain employment in high-demand, high growth portable career fields, and occupations. Let an Admission Representative discuss the scholarship with you today!
The Army Credentialing Assistance (CA) program provides qualifying soldiers with up to $4,000 in educational benefits. Soldiers can utilize these benefits to pay for all necessary books, supplies, and associated materials required for an approved training course and/or exam. Utilization of this program helps to increase the Soldier’s value to and competitiveness of the Army through helping Soldiers attain industry recognized credentials. Credentialing Soldiers helps to improve overall Army readiness through retention of quality Soldiers. This further enhances Soldiers career progression, and provides Soldiers with skills and capabilities reflective of civilian qualifications. Funding is provided for voluntary off-duty courses and/or exams leading to an industry-recognized academic or vocational credential listed in the Army CA website.
The Department of Labor’s Employment and Training Administration (ETA) implemented Priority of Service for all Veterans to provide scholarship assistance through SWAs, local WIBs, One‐Stop Career Centers, and other targeted grantees.
Priority of service means the right of veterans to take precedence over a non‐covered person in obtaining all employment and training services.
The Workforce Innovation and Opportunity Act (WIOA) program offers scholarships to certain dislocated workers in the United States. Adults that have been terminated or laid off (including self-employed), eligible for or exhausted unemployment income and unlikely to return to industry or occupation are eligible for this scholarship.
Spouses of a member of the Armed Forces who lost employment due to permanent change in duty station or is unemployed, underemployed and has difficulty finding or upgrading employment may also be eligible.
The Workforce Innovation and Opportunity Act (WIOA) is a program developed by the U.S. Department of Labor to help improve the public workforce system and help low income adults and other eligible adults meeting certain criteria. WIOA also helps employers hire and retain skilled workers. MedCertify has partnered with the Department of Labor to offer courses that prepare students for national certification in the medical, business, and IT fields.