The first step to resolve a complaint or issue is to discuss it with your instructor or other parties involved. If the issue is unresolved, after following the initial procedures, the issue isn’t resolved to your satisfaction; you may file a grievance as follows; all grievances must be made in electronic file format within seven days of the original grievance and submitted via email to the Grievance Committee at
grievance@medcertify.com. The grievance will be addressed within 30 days. MedCertify.com recognizes the right of students to express their grievances. MedCertify.com seeks to work together for a solution and to address those concerns. If all steps have been followed as stated and a resolution is not forthcoming, students may file a complaint with the Kentucky Commission on Proprietary Education.
